Operations Coordinator, Healthcare Experience – Patient Support

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

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• No salary listed.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Contact new patient enquiries and provide a welcoming, professional and supportive experience. • Assess patient enquiries against established eligibility and service suitability criteria using approved scripts and processes. • Guide patients through screening questions and assessments relating to home sleep study eligibility. • Explain the home sleep study process and assist suitable patients with booking. • Coordinate patient bookings and accurately record and progress required information. • Follow up patients by phone, email or other approved communication channels. • Support patients throughout their booking, sleep study and treatment journey. • Maintain accurate patient, enquiry and activity information in HubSpot and other systems. • Provide operational, administrative and executive support to the Managing Director. • Support broader business initiatives and consulting activities. • Coordinate information, actions and follow-ups across internal and external stakeholders. • Identify operational gaps, recurring issues and inefficiencies and suggest improvements. • Support patient, administrative and internal workflow improvements. • Develop working knowledge of HubSpot, CRM workflows, automation and business systems. • Research systems, automation and AI tools and suggest efficiency and communication improvements. • Help reduce repetitive manual administration and implement process improvements. • Adapt to changing priorities and support different areas of the business as needed.

🎯 Requirements

• Previous experience in operations coordination, service coordination, executive support, healthcare administration, customer service, client support or a similar coordination-focused role is essential. • Excellent written and spoken English communication skills are essential. • Demonstrated track record of achievement, initiative and successfully following responsibilities through to completion is essential. • A sharp, proactive and resourceful approach, with strong common sense and practical judgement, is essential. • Ability to work independently, take ownership and progress tasks without requiring detailed step-by-step direction is essential. • Adaptability and willingness to take on varied responsibilities and respond to changing priorities are essential. • Strong interpersonal skills and the ability to build trust and rapport with patients, colleagues and stakeholders are essential. • Ability to communicate professionally and empathetically with patients across phone and written communication is essential. • Ability to follow established scripts, eligibility criteria, workflows and assessment processes accurately is essential. • Strong attention to detail and accuracy when maintaining patient, enquiry and business information is essential. • Strong organisational and time-management skills, with the ability to manage enquiries, bookings, follow-ups and changing priorities, are essential. • Strong problem-solving skills and a practical, solutions-focused approach are essential. • Genuine interest in business systems, workflow improvement, automation and AI, with a willingness to learn and apply new tools in practice, is essential. • Previous experience using HubSpot or another CRM platform is highly regarded. • Experience supporting process improvement, workflow documentation, automation or business systems initiatives is highly regarded. • Previous executive support or healthcare and patient-facing experience is highly regarded.

🏖️ Benefits

• Permanent work from home • Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment) • Government-mandated benefits • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs

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