E-commerce & Operations Coordinator – Pharma/Supplements

🔥 4 minutes ago

🇵🇭 Philippines – Remote

💵 NZ$1.3k - NZ$1.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Manage customer enquiries across email, live chat, helpdesk, website, and social media channels. • Oversee online order processing, tracking, amendments, cancellations, refunds, returns, and subscription changes. • Coordinate with couriers and third-party logistics providers to resolve delivery issues and fulfilment discrepancies. • Monitor customer feedback, identify recurring issues, and prepare monthly customer insights reports. • Manage communications across Instagram, Facebook, and TikTok according to brand guidelines. • Coordinate influencer and UGC creator outreach, applications, product gifting, campaign timelines, and deliveries. • Maintain creator databases, campaign trackers, usage rights, posting schedules, and partnership documentation. • Support PR activities, brand collaborations, and monthly influencer reporting. • Coordinate wholesale account enquiries, onboarding, retailer relationships, orders, confirmations, and invoicing using Unleashed. • Maintain wholesale pricing, product information, retailer documentation, and promotional materials. • Coordinate with distributors, retail partners, warehouses, and logistics providers to ensure timely fulfilment. • Support wholesale reporting, sales performance tracking, and retailer re-order activities. • Assist with production scheduling, purchase orders, supplier follow-ups, and import/export logistics. • Monitor stock levels, inventory movements, batch tracking, expiry dates, and warehouse accuracy. • Liaise with manufacturers, suppliers, freight providers, and 3PL partners across New Zealand and Australia. • Track production timelines, warehouse transfers, delivery documentation, and supplier milestones. • Support demand forecasting, inventory reporting, and monthly supply and operations planning. • Coordinate new product development documentation, specifications, costing records, and production timelines. • Support product launches, packaging readiness, operational projects, process improvements, system integration, and reporting. • Maintain operational trackers, master data, dashboards, SOPs, and shared documentation. • Provide regular progress updates and administrative support to the Head of Operations.

🎯 Requirements

• 3+ years of experience in operations coordination, e-commerce operations, supply chain, or a similar role. • Experience in supplements, nutraceuticals, health and wellness, food and beverage, or FMCG industries is highly desirable. • Hands-on experience with Shopify, including order management, customer service, subscriptions, and e-commerce reporting. • Background in wholesale/B2B operations, account management, order processing, invoicing, and retailer coordination. • Knowledge of inventory management, stock forecasting, purchase orders, supplier coordination, and warehouse fulfilment. • Familiarity with inventory management or ERP systems, particularly Unleashed, is an advantage. • Excellent organisational, analytical, and communication skills, with the ability to manage multiple priorities and work independently. • Strong foundation in e-commerce and business operations, with versatility to support different functions and take ownership of day-to-day responsibilities.

🏖️ Benefits

• Remote / WFH • New Zealand Business Hours

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