Travel Operations Manager – Luxury Travel Leadership

Job not on LinkedIn

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fresh Prints

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Fresh Prints is a company specializing in custom collegiate merchandise. They offer a wide range of apparel including hoodies, shirts, sweaters, and sweatpants, catering primarily to college students and organizations such as fraternities and sororities. Customers can customize their garments using Fresh Prints' design tool and upload their own inspirations for a personalized touch. The company operates online and is based out of New York City. They are actively engaged with their community through social media and an interactive blog, and they provide opportunities for students to become campus managers, enhancing their presence in the collegiate community.

📋 Description

• Own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management • Manage 3–4 Team Leads across concierge functions • Provide daily coaching, feedback, and leadership development • Build a culture balancing ownership, precision, empathy, speed, and quality • Conduct regular performance reviews • Direct client-facing operations during shifts and make real-time decisions • Allocate resources, manage escalations, and resolve complex issues • Ensure seamless handovers between shifts • Maintain 95%+ SLA adherence and 98%+ data accuracy • Own the end-to-end client journey, including requests, quotes, bookings, and follow-ups • Personally handle VIP clients and high-complexity situations • Provide timely updates and proactive solutions • Turn service recovery into stronger client relationships • Submit at least two documented process improvements per month • Identify and systematically solve feedback, system, and performance issues • Partner with Process Management and other teams to streamline workflows • Use data to make decisions, validate improvements, and track impact • Collaborate with Product, Operations, and Leadership to implement systems and scale consistency • Represent client and team perspectives in strategic discussions • Contribute insights shaping global growth while maintaining service quality

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations • 2+ years in a leadership or management role, including coaching teams • Strong Sabre proficiency, including fare rules, complex routing, and ticketing • Data-driven approach using metrics to identify trends and improve performance • Excellent written and verbal communication • Ability to coach with clarity and write polished client messages • Calm under pressure • Experience with international business/first-class bookings or award travel programs (nice to have) • Familiarity with Asana, Periskope, Stripe, or similar workflow/CRM platforms (nice to have) • Track record of building or improving operational processes, SOPs, or training programs (nice to have) • Experience managing remote, global teams (nice to have) • Background in luxury hospitality brands (nice to have)

🏖️ Benefits

• Clear growth path: Concierge Manager → Senior Concierge Manager → Associate Director → Director • Promotion based on demonstrated performance and impact, not politics or tenure • Regular reviews with clear metrics and feedback • Head of People support • Dedicated Process Management team support • Predictable scheduling with shifts known in advance • Proper shift handovers • Global team with colleagues across continents • Merit-based performance incentives • Advanced travel optimization learning • Leadership experience with global teams, shared metrics, and real-time decision-making • Cross-functional collaboration with Product, Engineering, and Operations • Operational leadership experience at a venture-backed company growing 5x year-over-year

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