Operations & Workforce Planning Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zevo Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

Zevo Health is a company that specializes in providing wellbeing solutions and psychological safety for content moderation teams. They offer a comprehensive ecosystem comprised of human intervention, technology, and best practices to support mental health. Their services include recruitment and onboarding support, mental health interventions from licensed professionals, compliance with global regulations, and platform access for round-the-clock support. Zevo Health is committed to reducing occupational burnout, anxiety, and trauma among content moderators, ensuring the highest standards of care and performance optimization.

📋 Description

• Manage the day-to-day scheduling of group activities for clients • Implement workforce planning best practices and improve scheduling processes and workforce utilization • Support adoption and optimization of scheduling and workforce planning systems • Gather client requirements for workshops and group events • Coordinate clinicians, clients, session availability, communications, workshop details, and meeting links • Capture clinician availability on the Digital Therapy platform backend • Resolve group booking logistics challenges and escalate issues to the Service Delivery Manager • Track schedule details in shared documents and ensure scheduling consistency and accuracy • Run Digital Therapy platform reports, collect clinical team data, and prepare operational performance and productivity reports • Collaborate on monthly and quarterly client business reports • Record reports and client communications in central databases • Translate workforce data into operational and business performance insights • Support onboarding for large-scale programs and smaller engagements • Capture new client service information and configure backend systems for new client companies and clinicians • Provide first-line support for scheduling-related customer enquiries • Prepare client Launch days, including marketing and communication packages, user guides, and clinician information • Respond to client queries received on HubSpot and engage relevant internal stakeholders • Record client communications, assigned clinicians, and important account activities • Collaborate with the team to provide excellent client service and uphold Zevo’s values

🎯 Requirements

• 3+ years of experience in business support roles, with a strong focus on customer success, communications and working with data • Proven experience in workforce planning and the effective use or implementation of scheduling tools and best practices • Strong experience working with AI Tools • Strong analytical skills with the ability to interpret data, identify trends, and provide actionable workforce insights • Confident engaging and communicating with clients, both oral and written, with the ability to lead meetings both with clients and internal teams • Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities • Demonstrated excellent team working experience with the ability to take ownership of individual responsibilities, that feed into the accountabilities of key internal stakeholders • Demonstrated ability to work collaboratively within a team environment, fostering innovation, accountability, and excellent client service • Experience with scheduling and/or event management is a bonus • Strong capability with Excel is a must, PowerBI capability is a bonus • Ability to work Monday - Friday 12PM - 9PM • Experience supporting onboarding, reporting, client communications, and scheduling systems

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