Twoconnect
HR Tech • B2B • Marketplace
Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.
VoIP Engineer – MS Teams
Job not on LinkedIn
Yesterday
Twoconnect
HR Tech • B2B • Marketplace
Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.
📋 Description
• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software. • Integrate VoIP solutions with existing IT and network infrastructure. • Monitor and maintain VoIP systems to ensure optimal performance and uptime. • Troubleshoot VoIP issues related to connectivity, call quality, registration, latency, jitter, and packet loss. • Manage incidents and service requests related to VoIP, escalating as needed. • Develop and implement security protocols for VoIP systems. • Optimize system settings for improved call quality, reliability, and security. • Utilize network monitoring tools to proactively identify and resolve issues. • Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures. • Perform other position-level duties as required.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • Minimum of 3 years’ experience in VoIP engineering, networking, or a similar role. • Experience with cloud-based telephony solutions, such as Microsoft Teams is required. • Proficiency in configuring and managing VoIP equipment, PBX, and SIP trunks. • Strong knowledge of TCP/IP, LAN, WAN, VPN, and network security. • Solid understanding of VoIP protocols such as SIP, RTP, H.323, and MGCP. • Experience with VoIP platforms (e.g., Microsoft Teams Voice) and network management tools. • Ability to diagnose, troubleshoot, and resolve complex network and VoIP issues. • Excellent communication skills for effective cross-functional collaboration. • Strong organizational skills and attention to detail.
🏖️ Benefits
• Work from home • Monday to Friday 4PM to 1AM PHT (adjustments will be made for daylight saving time) • HMO with 1 free dependent and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success
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