Engagement Manager

November 21

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Typeface

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Typeface is the generative AI application to supercharge personalized content creation for businesses. By uniting content velocity with brand personalization and control, any enterprise can now create exceptional, on-brand content faster and easier than ever before.

11 - 50 employees

💰 $100M Series B on 2023-06

📋 Description

• As an Engagement Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance. • Guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration. • Lead enterprise-scale marketing and creative operations transformations by leveraging Typeface's generative AI solutions to drive organizational evolution. • Develop deep partnerships with key stakeholders (CMOs, VPs of Marketing, Creative Directors, Brand Managers) by demonstrating profound knowledge of AI-powered content solutions tailored to their business goals. • Build trust, confidence, and advocacy through executive communication cadences and proactive project/issue management. • Formulate comprehensive GenAI and digital content transformation strategies aligned with customer objectives. • Lead discovery workshops to identify high-impact opportunities for AI-driven content creation and brand governance. • Define and prioritize use cases across email marketing, ad campaigns, social media, SEO content, and video creation. • Collaborate with Typeface engineers and architects to build detailed requirements for customer-specific implementations. • Guide solution configuration and deployment, including Brand Hub setup, agent customization, and platform integrations (Google Workspace, Salesforce, Adobe Experience Cloud, Campaign Manager 360). • Drive product adoption across marketing, creative, and content teams through hands-on enablement and best practice sharing. • Establish success metrics and business value frameworks tied to content velocity, brand consistency, cost savings, and campaign performance. • Act as the voice of the customer, translating field insights into product requirements and roadmap priorities. • Develop and share scalable implementation patterns, templates, and best practices across the customer base.

🎯 Requirements

• 4-10+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology • Proven track record leading successful digital transformation initiatives for enterprise clients across multiple industries • Deep understanding of marketing operations, creative workflows, and content supply chain challenges • Exceptional at crafting a culture of customer-centricity with ability to build C-level relationships and navigate complex organizational structures • Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements • Working knowledge of SaaS architectures, APIs, and modern software delivery models • Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools • Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety • Product and human-centric approach—comfortable at the intersection of business, strategy, creativity, and technology • Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape • Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities • Excellent written and verbal communication skills for executive presentations, workshops, and documentation with ability to facilitate cross-functional alignment

🏖️ Benefits

• Competitive compensation — including salary, equity, and 401(k) • Full medical, dental, and vision insurance for you and your family • HSA and FSA options to support your financial wellness • Flexible time off — including parental leave • Well-being programs — resources to support your mental and physical health • Daily lunch & snacks • Mentorship & impact — work closely with top AI leaders on products that ship