Customer Support Specialist

Job not on LinkedIn

November 21

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Typeform

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B2B • SaaS • Productivity

Typeform is a versatile online form builder that enables businesses to create forms, surveys, and quizzes that are engaging and easy to use. With a focus on delivering a superior user experience, Typeform designs forms that break the mold by using branded designs, video content, and dynamic questioning that adapts based on previous answers. Ideal for B2B marketers, Typeform not only facilitates data collection but also offers AI analysis to derive insights from customer data, helping businesses make more informed decisions. Typeform integrates seamlessly with numerous apps, providing robust and dynamic solutions for marketing, research, human resources, and customer success teams.

201 - 500 employees

Founded 2012

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

• Provide support to users and integrators (B2C/B2B) through Discord, Telegram, Intercom, and Slack to resolve queries promptly and build trust • Own and maintain documentation and community platforms (Discord, Intercom, Telegram, Slack, governance forum) to ensure information is accurate, accessible, and up to date • Analyze and document user issues and bugs using tools like Etherscan, Phalcon, and Tenderly to create clear bug reports for the engineering team • Engage proactively with users across time zones to anticipate common questions and reduce response times • Collaborate internally with engineering and product teams to surface product improvements and streamline internal processes • Build technical knowledge of Morpho's protocols, smart contracts, and DeFi mechanics to handle advanced questions autonomously and contribute to GitHub discussions • Follow up consistently on open requests and unresolved issues to ensure no user is left behind

🎯 Requirements

• 3+ years of customer support experience • 3+ years of experience in DeFi • Deep understanding of DeFi protocols and blockchain technology • Experience with customer support tools like Intercom • Hands-on experience with tools like Etherscan, Phalcon, and Tenderly • Fluent in English with professional, concise, and friendly communication skills • Deep interest in Morpho and genuine curiosity to learn

🏖️ Benefits

• Expect fair, top-tier compensation • Real flexibility • Time together in Paris • Great health coverage • Support to keep learning