Contact Center Fraud Operations Analyst – Digital

🔥 30 minutes ago

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Analyze transactions and digital interactions with U.S. Bank to detect and prevent fraud • Monitor account activity to identify fraudulent transactions and policy violations • Secure accounts to prevent financial losses • Contact Customers (via e-mail or phone) when necessary to verify suspicious activity • Work with internal departments to confirm the legitimacy of transactions • Collaborate with stakeholders to resolve fraud-related issues • Maintain accurate records and fraud trend data

🎯 Requirements

• Excellent English (C1) • Relevant work experience (preferably in fraud prevention, risk, or a related field) • Ability to interpret technical and administrative instructions • Proficiency in navigating multiple software systems, including Microsoft Office • Strong analytical skills with the ability to identify and resolve exceptions • Ability to solve complex problems independently • Willingness to work: night shifts 21:00 - 5:00 (9PM-5AM), including weekends • Comfortable with a remote work model

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law