Junior Technical Support Specialist

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions • Act as the first point of contact for inbound inquiries • Ensure clear communication and timely resolution of issues • Diagnose technical and service-related problems and guide merchants through appropriate solutions • Escalate complex issues when required, ensuring proper follow-up and resolution • Maintain accurate documentation of issues, actions taken, and outcomes

🎯 Requirements

• High school diploma or equivalent • 6 months to 1 year of customer service experience • Basic understanding of payment processing, products, services, and standard troubleshooting procedures • Strong telephone, verbal, and interpersonal communication skills • Ability to manage challenging customer interactions with professionalism and empathy • Solid problem-solving skills, including recognizing when escalation is required • Proficiency in Microsoft Office and general computer applications • Strong time management and organizational skills, with ability to manage multiple priorities • Demonstrated commitment to delivering high-quality customer service • Flexibility to work shifting schedules, including evenings, weekends, and holidays

🏖️ Benefits

• Performance-based incentives for eligible employees • Inclusive equitable benefits focused on financial wellbeing, health & wellness • Continuous development opportunities including training, education support, and career progression pathways • Employee recognition programs celebrating achievements and milestones • Inclusive and accessible recruitment experience with adjustments available during the application or hiring process