Customer Service Representative – English, Russian, Ukrainian

🕒 4 days ago

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U Trust Insurance Agency LLC®

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🚗 Transport

B2B • Transport

U Trust Insurance Agency LLC® is a specialized insurance agency focused on providing tailored trucking insurance solutions for owner-operators, small carriers, and large fleets. The firm offers coverage for all classes of trucking including auto haulers, flatbeds (including overweight load permits), dry vans, box and straight trucks, and supports new ventures through their first year. U Trust emphasizes industry-specific expertise, 24/7 claims handling partnerships, BBB accreditation, and regional presence with East and West Coast offices to serve transportation businesses.

📋 Description

• Respond promptly to client inquiries and requests received via phone or email. • Forward inquiries to the appropriate department when necessary. • Issue certificates of insurance and verify coverage as needed. • Provide accurate information regarding insurance products, coverage options, and policy details. • Assist clients with policy renewals, updates, and changes. • Process insurance applications, claims, and payments efficiently and accurately. • Investigate and resolve customer complaints and concerns with empathy and professionalism. • Handle administrative tasks and documentation related to customer interactions.

🎯 Requirements

• High school diploma or equivalent (Bachelor's degree preferred). • Proven customer service experience in a similar role (insurance industry experience is a plus). • Excellent communication skills, both verbal and written. • Proficiency in Russian or Ukrainian language is required. • Strong problem-solving abilities and attention to detail. • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred. • Ability to multitask and prioritize tasks effectively. • Proficiency in using computer systems and software for data entry and customer interactions. • Friendly, positive, and professional demeanor.

🏖️ Benefits

• Competitive salary commensurate with experience. • Paid time off and holidays. • Ongoing training and career development opportunities.