French Bilingual Roadside Assistance

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U-Haul

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1945

🚗 Transport

🏢 Enterprise

🛒 Retail

Transport • Enterprise • Retail

U-Haul is a company that specializes in providing a wide range of moving and storage solutions. With one of the largest selections of trucks, trailers, and self-storage units, U-Haul serves customers across the US and Canada, offering options for both local and international moves. Their services include truck and trailer rentals, self-storage, portable U-Box containers, and moving supplies such as boxes and packing materials. U-Haul also offers various accessories like trailer hitches and propane refills. Through their app, customers can reserve, pick up, and return rentals 24/7, facilitating an easy and flexible moving experience. U-Haul is a popular choice for military personnel moving locally or cross-country, and their corporate account program provides additional benefits for businesses.

📋 Description

• Assist customers who need help and certainty when their move does not go as planned • Handle incoming customer calls, and initiate outbound calls to customers, roadside assistance service providers, and other personnel • Follow established methods and procedures to ensure customer safety • Handle all files with calm urgency, professionalism, and care while meeting quality-related metrics and goals • Work in a critical thinking atmosphere • Enjoy a self-paced, educational work environment • Speak with and help people in a remote setting

🎯 Requirements

• Must be fluent in both English and French • Complete Criteria Assessments: Tech Skills + Game • Ability to express sympathy, empathy and compassion • Critical thinker and ability to adapt • Intermediate keyboarding and computer skills • Active and Attentive listener • Ability to type while talking (40 WPM or higher is a plus) • Ability to formulate sentences through written text • Ability to navigate and use multiple computer programs at once • Excellent verbal communication and listening skills • Clear speaking voice • General knowledge of U.S. and Canada geography • General knowledge of how to map a location using various programs or applications • Willingness to incorporate feedback to constantly improve performance • Possess can-do-confidence

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options