Senior Technical Support Engineer, Hosting

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November 25

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Umbler

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SaaS • B2B

Umbler is a Brazilian software company that offers an integrated suite of business tools for customer communication, professional email, and web hosting. Its products include a WhatsApp-focused CRM and platform for multi-agent conversations, chatbots and AI agents trained with company-specific data, corporate email (Umbler Mail), and managed WordPress/PHP hosting with container or dedicated options. Umbler targets entrepreneurs, agencies and small-to-medium businesses with transparent, pay-as-you-go pricing and emphasizes ease of use, reliability and customer support.

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

📋 Description

• Handle escalated cases, resolving advanced issues in Linux, VPS, DNS, hosting, web services and integrations. • Investigate logs, processes, services and environments to identify root causes. • Create clear, standardized explanations so the support team can safely replicate solutions. • Document standards, best practices and internal solutions. • Identify recurring issues and technical bottlenecks, proposing structural improvements to products and workflows. • Automate routines and build integrations between systems, including flows and chatbots via WhatsApp or other tools. • Collaborate with Product and Engineering teams to influence roadmaps, priorities and platform improvements. • Act as a bridge between Support, Product, Engineering and Quality. • Participate in technical investigations, reviews, behavior validations and solution development. • Create technical documentation, support materials and guides that facilitate operations. • Ensure customers receive accurate, empathetic and technically sound responses — directly or via analysts.

🎯 Requirements

• Proven experience in Linux environments, VPS servers and advanced technical support. • Familiarity with hosting, DNS, networking, logs, processes and troubleshooting. • Knowledge of systems integrations and flow automation (e.g., chatbots, WhatsApp, APIs, etc.). • Clear, empathetic and didactic communication. • Organization, autonomy and ability to prioritize. • Proactive attitude to propose structural improvements. • Willingness to continuously learn and share knowledge.

🏖️ Benefits

• Competitive salary + home office allowance. • Awards (monetary or experiential). • Day off on your birthday. • Health plan, dental plan and Gympass. • Onboarding kit. • Home office kit.