Customer Success Manager

October 8

Apply Now

Receive Emails with Similar Jobs

Momentus Technologies

WebsiteLinkedInAll Job Openings

SaaS • Enterprise

Momentus Technologies is a company renowned for its comprehensive venue and event management software solutions. By uniting cutting-edge technologies and industry expertise, Momentus helps organizations manage a diverse range of events across various spaces such as convention centers, corporate settings, stadiums, arenas, and arts & culture venues. The company's platform integrates various tools like CRM, booking, event management, and reporting, allowing seamless access to data and streamlined processes for users. With a focus on optimizing space utilization, improving operational efficiency, and enhancing the overall event experience, Momentus Technologies empowers users to deliver extraordinary moments and maximize revenue.

201 - 500 employees

Founded 1985

☁️ SaaS

🏢 Enterprise

📋 Description

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes. • Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey. • Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health. • Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance while highlighting the benefits of new features and updates. • Collaborate with teams to drive renewals, identify crosssell/upsell opportunities, and increase retention. • Communicate complex ideas effectively to all stakeholders, using active listening and providing regular updates on key initiatives. • Cultivate customer advocates for testimonials, case studies, and referrals, and streamline feedback for internal teams. • Leverage data and analytics to track customer goals and drive outcomes, using trends to make data-driven recommendations during reviews. • Encourage the use of self-service resources, such as knowledge bases, to empower customers and boost satisfaction.

🎯 Requirements

• Proven experience in a customer-facing role, preferably as a Customer Success Manager. • Strong communication and interpersonal skills. • Ability to understand technical concepts and explain them to non-technical audiences. • Problem-solving and conflict resolution skills. • Familiarity with customer success tools (e.g. Gainsight) and Salesforce. • Results-driven with a focus on customer satisfaction and retention. • Events industry experience is a plus.

🏖️ Benefits

• Paid Parental Leave: Celebrate life's milestones and bond with your new bundles of joy. We're there for you during those precious moments. • No Dress Code: We value your individuality. Come as you are - because we know you're smart enough to choose what to wear. • Teammate Recognition Rewards and Swag: Celebrate milestones and enjoy the largest reward network ever. • Flexible Career: We believe in work that works for you. Get the job done where you work best. It's about winning at life by loving your job. • Professional Development: Unlock unlimited training opportunities through LinkedIn Learning to sharpen your skills and advance your career. • Two tickets valued up to $500 to attend events hosted by our valued customers, fostering strong relationships and industry connections. • CEO Impact Award: Recognizing our employees' dedication to our values with a custom pair of shoes as a token of appreciation for their commitment. • Your Voice Matters: We believe in open communication and support your growth through annual reviews, department meetings, and personal 1-on-1's. We value your input and are committed to creating a feedback-rich culture where your ideas and contributions are celebrated. • Tailored Onboarding for You: From day one, we provide individualized onboarding for every new member of our team. We recognize that everyone is unique, and we're here to ensure your transition into our company is seamless and tailored to your needs. • Personal Growth Matters: We're passionate about your growth! We offer both internal and external development opportunities, ensuring you have the tools and resources to climb the ladder of success. Your journey with us is not just a job; it's a path to continuous improvement and achievement.