Customer Success Manager

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Triple Whale 🐳

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Triple Whale is a comprehensive data platform designed for business intelligence, analytics, and marketing efficiency. It consolidates first-party and zero-party data into a single source of truth, offering brands reliable insights and powerful tools for data-driven decisions. Its features include AI-powered insights with Moby, customizable dashboards, forecasting tools, and integration with various e-commerce and marketing platforms. Trusted by over 20,000 brands, Triple Whale facilitates strategic growth, operational efficiency, and enhanced customer engagement through advanced data analytics and automation solutions.

📋 Description

• Take ownership of relationships with Enterprise clients and lead their program strategy • Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for clients • Revenue and renewal forecasting • Understand customers’ goals, and implementing tailored success plans • Drive executive level relationships, and identify opportunities to expand clients' suite of Triple Whale products • Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account • Work independently to deliver a “consultant” perspective in all client interactions • Develop and maintain a deep understanding of products and the broader marketing landscape • Lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts and manage risk throughout the year • Lead discussions with clients to probe what new products they are interested in and what integrations they might need

🎯 Requirements

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Loves working on a team

🏖️ Benefits

• Equal opportunity employer • Commitment to creating an inclusive environment for all employees