APAC Customer Success Team Lead

🔥 12 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round on 2019-07

SaaS • B2B • eCommerce

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Lead the execution of our customer retention and growth strategy across Australia and New Zealand. • Partner with the Head of Customer Success to translate strategy into action. • Drive cross-functional initiatives to ensure strong commercial outcomes for our 18,000 ANZ customers. • Own team performance against key commercial outcomes, including retention and customer growth. • Monitor and interpret customer success performance indicators, identifying trends, risks, and opportunities. • Build strong cross-functional partnerships with various teams to ensure successful initiative delivery. • Manage dependencies, remove blockers, and proactively escalate risks. • Provide leadership, coaching, and accountability across the ANZ Customer Success team. • Represent ANZ Customer Success in cross-functional forums.

🎯 Requirements

• Proven experience leading Customer Success, Account Management, or commercial teams within a SaaS or subscription-based business. • Strong commercial acumen, with the ability to connect customer success initiatives to retention, growth, and revenue outcomes. • A track record of leading cross-functional initiatives from planning through to delivery, managing dependencies and driving results. • Confidence working with data and performance metrics to identify trends, solve problems, and influence decision-making. • Experience building trusted relationships across teams and influencing stakeholders in a matrix environment. • Strong people leadership skills, with experience setting clear expectations, coaching team members, and driving accountability for outcomes. • A proactive, initiative-driven approach with the ability to navigate ambiguity and turn strategy into action. • Excellent communication skills, with the ability to present insights, risks, and recommendations clearly to a range of stakeholders. • Experience working in a scaled, data-driven Customer Success environment; experience with platforms such as Vitally is advantageous. • Strong understanding of SMB customer behaviour and the dynamics of high-volume subscription businesses. • Experience working in global or remote-first organisations is highly regarded. • Experience in the beauty, wellness, or SaaS industry is beneficial but not required.

🏖️ Benefits

• Additional annual leave • Professional development budget • Annual wellness allowance