Back-Office Assistant

Job not on LinkedIn

🔥 15 hours ago

🇧🇷 Brazil – Remote

💵 R$2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Office Assistant

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unex.oficial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

🏥 Healthcare

🍽️ Food & Beverage

📚 Education

Healthcare • Food & Beverage • Education

Unex. oficial is part of the UniFTC/Unex higher-education network in Brazil, a multi-campus institution offering undergraduate and professional programs (Medicine, Law, Dentistry, Veterinary Medicine, Architecture, Nursing, etc. ), student services, clinical training sites, and community outreach. It emphasizes practical, competency-based curricula, modern facilities, and social and environmental responsibility while serving several regional campuses across Bahia and Pernambuco.

📋 Description

• Manage a portfolio of candidates/freshmen after enrollment, payment, or contract signing • Conduct proactive outreach to welcome and guide candidates and identify potential risks • Support candidates through the start of classes, ensuring they receive information about next steps, access credentials, documentation, payments, and support channels • Receive, analyze, and handle administrative requests related to the candidate journey • Resolve issues involving enrollment, documentation, contracts, payments, invoices, scholarships, personal data, and other operational matters • Accurately record interactions, statuses, supporting evidence, and follow-up actions in the internal system • Meet defined SLAs, prioritizing critical requests or those with a direct impact on conversion/enrollment • Ensure clear and objective responses to requesters or candidates • Engage the responsible teams when resolution depends on external validation or execution • Follow up on outstanding issues with partner teams through completion • Identify signs of churn, withdrawal, dissatisfaction, or uncertainty • Identify recurring bottlenecks and highlight improvement opportunities • Contribute to standardizing processes and reducing operational friction

🎯 Requirements

• High school diploma • Experience with corporate WhatsApp, email, customer service systems, or automation tools • Proficiency with Microsoft Office or Google Workspace, especially spreadsheets • Comfortable using internal systems, CRM platforms, customer service platforms, or ticketing systems • Basic knowledge of academic processes, enrollment, documentation, contracts, and finance is a plus • Understanding of student retention, student persistence, or freshman support • Familiarity with operational metrics such as SLA, productivity, ticket volume, outstanding issues, and resolution status • Ability to interpret basic reports and prioritize actions based on data • Analytical, process-oriented mindset • Organized and disciplined approach to daily operations • Ability to work autonomously in an environment under development, with sound prioritization skills • Strong interpersonal communication and ability to collaborate with partner teams • Collaborative, resilient, and solution-oriented approach

🏖️ Benefits

• Health insurance • Dental insurance • Tuition assistance • Transportation allowance • Fit Energia wellness benefit • Partnerships with affiliated institutions, including pharmacies and language schools • Newborn benefit package • Santander Academy • Life insurance