Client Growth Manager – Scotland/NE England

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November 1

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UniHomes

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eCommerce • Real Estate • Education

UniHomes is a platform dedicated to helping students find quality student accommodation across various university cities in the UK. It offers a wide selection of properties, allowing students to compare options and secure homes that include utility bills, thereby simplifying the rental process. In addition to accommodation, UniHomes also provides hassle-free utility management services to assist students in managing their household bills efficiently.

51 - 200 employees

Founded 2015

🛍️ eCommerce

🏠 Real Estate

📚 Education

💰 Debt Financing on 2023-07

📋 Description

• Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact • Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process • Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns • Monitor client performance data, identify trends and proactively address gaps to improve conversion rates and overall account success • Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow • Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth • Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one • Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date

🎯 Requirements

• Background in account management or similar client-facing roles (e.g. Partner Success Manager, Growth Enablement Manager or Client Performance Lead) • Experience enabling revenue growth through process alignment and behavioural change within client organisations • Proven ability to influence reselling behaviours and embed operational practices in B2B2C environments, ideally in property lettings, PropTech or student accommodation • Strong commercial acumen with a track record of driving revenue growth through client engagement and process improvement • Excellent communication and influencing skills, with the ability to lead client conversations and embed behavioural change • Confident in handling challenging discussions and aligning stakeholders around shared goals • Highly organised and data-driven, with the ability to analyse performance metrics and take action • Collaborative team player who shares best practices and contributes to collective success • Comfortable working in a fast-paced, field-based role with regular travel • Must be based in Scotland, ideally Edinburgh or Glasgow, with a suitable home working setup • Comfortable with frequent driving and holds a full, valid UK driving licence • Proficiency in Microsoft Office; experience with Salesforce CRM is a plus (training provided)

🏖️ Benefits

• holidays • length of service days • voluntary day • enhanced pension scheme • pension salary sacrifice scheme • healthcare scheme • Employee Assistant Programme • sick pay • enhanced maternity & paternity pay • career progression • a commitment to personal and professional development • employee of the month award • refer a friend scheme • staff discounts • mental health and financial support • company social events • complimentary breakfast • hot & cold drinks • snacks • pool table • company social events