Unisys
10,000+ employees
Founded 1980
đŒ Consulting
đŠ Logistics
đ€ Artificial Intelligence
đ° Post-IPO Debt on 2020-10
Consulting âą Logistics âą Artificial Intelligence
Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.
Agente de Mesa de Ayuda, Medio Tiempo
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Unisys
10,000+ employees
Founded 1980
đŒ Consulting
đŠ Logistics
đ€ Artificial Intelligence
đ° Post-IPO Debt on 2020-10
Consulting âą Logistics âą Artificial Intelligence
Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.
đ Description
âą Assist with first-line user support by guiding users through steps to restore functionality âą Troubleshoot hardware, software, and connectivity issues using remote access tools âą Escalate complex issues to second- and third-level resolver teams âą Coordinate and fulfill end-user service requests, including software installation and user administration requests âą Manage tickets to closure and keep users/clients updated on status and progress âą Learn and comply with Service Desk, desktop, peripheral, connectivity, and security policies and procedures âą Contribute to continuous improvement of the Service Desk knowledge base âą Deliver results in support of organizational SLAs âą Assist with special projects as assigned
đŻ Requirements
âą High School diploma or GED required âą Generally, less than 1 year of experience in the area of responsibility
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