Service Delivery Manager – Banking, Financial Services

🔥 17 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Own end to end development of projects implementing functional and technical change to our banking solution. • Proven ability to manage change in projects • Manage mixed skill team of associates, become part of the leadership group of the Development Centre. • Build and maintain strong relationships with client stakeholders, including senior business and IT leaders • Ensure delivery against SLAs, KPIs, and contractual obligations, proactively managing risks and escalations • Drive a culture of continuous improvement, identifying efficiencies, automation opportunities, and service enhancements • Manage incident, problem, and change management processes in line with define processes and best practices • Oversee third-party/vendor performance where applicable • Support commercial governance, including budgeting, forecasting, and cost control

🎯 Requirements

• Proven experience managing Development activities within a banking or financial services environment • Strong understanding of regulated environments, compliance, and risk management • Experience working within Agile/Scrum development projects • Solid knowledge and commitment to processes and data driven management • Demonstrated ability to manage complex development projects and senior stakeholders • Experience managing budgets and service profitability • Excellent communication, leadership, and problem-solving skills • Desirable Experience working with global delivery models • Experience with participation in Audits (ISO 20001 especially) • Experience within outsourced / MSP environments

🏖️ Benefits

• Work with tier 1 banking and financial services clients • Be part of a global, forward-thinking technology organisation • Opportunity to shape and influence critical service delivery outcomes • Collaborative, supportive environment with strong career progression