Technical Lead, German-speaking

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Act as the senior escalation point for complex endpoint and workplace technology issues • Provide technical guidance to the Service Desk team • Support and optimize modern IT environments, including device management, cloud solutions, endpoint security, and collaboration tools • Ensure high-quality service delivery • Collaborate with stakeholders and service providers to drive continuous improvement • Ensure compliance with Service Level Agreements with our IT service providers • Proactively reduce and resolve technical incidents in restaurants through 3rd level incident management • Analyze incidents and reports to identify opportunities for improvement • Work closely with our franchisees and internal stakeholders to provide optimal support to our restaurants • Identify problems, risks, or conflicts and ensure efficient troubleshooting • Define success criteria for identified gates and determining how project success should be measured • Provide comprehensive status updates tailored to different purposes and stakeholder needs

🎯 Requirements

• A completed degree with a technical focus, such as (business) informatics, or a comparable qualification • At least 3 years of professional or project experience in Service Desk 3rd Level Support • A successful ITIL certification or equivalent qualification • Ability to work successfully in a dynamic environment and drive projects in an organized and disciplined manner • Strong communication skills, as well as an analytical and strategic approach to work • Team player with a high process orientation and the ability to collaborate effectively with various stakeholders • Ability to stay calm during troubleshooting, find innovative solutions, think critically, and escalate issues when necessary • A conscientious, independent working style and strong commitment • Excellent German and English skills, both written and spoken • Experience in Windows Operating System environments (Server/Client), including virtualization solutions (e.g. HyperV) • Understanding of multi-layer network infrastructure (e.g. VLAN management, Cisco Meraki) • Knowledge of database administration (e.g. SQL) • Scripting experience (e.g. PowerShell) • Familiarity with monitoring solutions and proactive alerting systems • Experience with cloud infrastructure (e.g. Google Edge, AWS, Azure)

🏖️ Benefits

• Equal opportunity employer • Opportunity to participate without barriers