Transition and Transformation Manager

🔥 29 minutes ago

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Post-IPO Debt on 2020-10

Artificial Intelligence • Cybersecurity • Logistics Optimization

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Define the transition and transformation strategy aligned to contractual scope, service towers, and operating model • Establish in partnership with the Unisys Client Technology Officer the Transformation Roadmap • Develop and manage a detailed transition and transformation plan covering people, process, technology, governance, and security • Establish transition and transformation milestones, acceptance criteria, and exit/entry criteria • Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs) and other relevant commercials obligations documents. • Set up and run transition and transformation governance (steering committees, operational forums, escalation paths) • Define and manage transition KPIs, RAID logs, and reporting structures • Ensure adherence to ITIL service transition principles and client governance standards • Ensure adherence to organizational governance, risk, and compliance standards (e.g., GDPR, security policies) • Establish, execute, and measure organizational change strategy and plans to assure organizational readiness to realize the benefits of the program • Provide clear, concise reporting and executive updates. • Manage expectations and drive decision-making across complex stakeholder environments. • Coordinate transitions across IT service towers (e.g., Service Desk, Infrastructure, Network, Applications, Cloud, Security) • Manage inter-tower dependencies and sequencing • Ensure service definitions, SLAs, OLAs, and KPIs are clearly documented and baselined • Validate tooling integration (ITSM, monitoring, CMDB, SEA, Reporting, etc) • Plan and oversee knowledge transfer (KT) from incumbent teams • Manage shadowing, reverse-shadowing, and certification activities • Ensure process documentation, SOPs, runbooks, and architecture diagrams are complete and approved • Confirm readiness of offshore/onshore delivery teams • Identify, track, and mitigate risks and issues • Ensure security, data protection, and regulatory compliance throughout transition • Manage access provisioning, credential handover, and security approvals • Maintain contingency and service continuity plans • Plan and execute cutover and go-live activities for each service tower • Coordinate parallel runs and exit of incumbent provider • Lead hypercare and stabilization period post go-live • Track early life support performance and remediation actions • Act as primary interface between client, incumbent supplier, and Unisys • Ensure incumbent cooperation and contractual transition obligations are met • Resolve disputes and manage escalations during transition and transformation period • Support commercial discussions related to transition / transformation scope and changes • Obtain formal service acceptance and transition exit sign-off • Hand over ownership to Service Delivery Managers and Operations teams • Capture lessons learned and continuous improvement opportunities • Deliver final transition closure report

🎯 Requirements

• Proven Transition and Transformation delivery leadership across digital workplace, end user computing cloud, infrastructure, application, and security services domains. • Proven experience leading Transition and Transformation programs for globally recognized market‑leading brands. • Strong senior executive stakeholder management • Strong understanding of ITIL / ITSM frameworks and tools • Commercial strong, Astute ability to identify commercial terms that conflict with delivery reality • Experience managing multi-tower, multi-vendor IT environments • Experience with global delivery models (onshore/offshore) • Experience of early life offering deployment and development iteration • Highly AI literate with demonstrable experience of using data to drive strategic decision making. • Australian Citizen with Security Clerance (NV1/NV2)

🏖️ Benefits

• N/A