Customer Success Manager, French Speaker

🔥 0 minutes ago

🌐 Netherlands, Spain – Remote

🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

💵 €47.7k - €55.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Act as the voice of the customer and internal advocate • Turn customer insights into actions that improve outcomes and experience • Drive customer value realization and help customers maximize their Unit4 investment • Increase product adoption and maturity through success planning, guidance, and value-added engagements • Identify and drive upsell and cross-sell opportunities through qualified leads with Sales • Act as the primary Customer Success point of contact, proactively managing risk and supporting retention • Develop and maintain customer success plans aligned with strategic objectives, milestones, and expected outcomes • Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams • Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales teams • Manage retention and churn across the region, contributing to global retention objectives • Drive adoption and effective utilization of the Success4U program

🎯 Requirements

• Fluent in English and French, verbal and written • Excellent communication and relationship management skills • Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment • Technically literate and familiar with customer engagement technologies, best practices, and trends • Previous experience within ERP, HCM, and/or financial planning software industries is a plus • Availability to travel as necessary, up to 20% • Ability to lead through influence and trust • Adaptable, curious, accountable, and collaborative • Background checks may be required for customer projects and access to sensitive customer data • Subject to applicable local laws, may require criminal record declaration, right to work, personal identification, and work history disclosures

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Culture built on trust and accountability • Growth opportunities, tools, and guidance • Talented colleagues, role models, and mentors • Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all