Customer Success Manager

🔥 29 minutes ago

🇵🇹 Portugal – Remote

💵 €38.2k - €44.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Serve as the voice of the customer and internal customer advocate • Turn customer insights into actions that improve outcomes and experience • Drive customer value realization and help customers achieve desired business outcomes • Maximize the value of customers' Unit4 investment • Increase product adoption and maturity through success planning, guidance and value-added customer engagements • Identify and drive upsell and cross-sell opportunities through qualified leads in collaboration with Sales • Act as the primary Customer Success point of contact • Proactively manage risk and support retention • Develop and maintain customer success plans aligned with strategic objectives, milestones and expected outcomes • Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams • Communicate customer goals, challenges, product needs and value drivers across Product, R&D, Support and Sales teams • Manage retention and churn across the portfolio • Drive adoption and effective utilization of the Success4U program

🎯 Requirements

• Passion for building strong customer relationships that drive retention of recurring revenue (ARR), expansion opportunities through Customer Success Qualified Leads (CSMQLs), and successful customer outcomes • Excellent communication and relationship management skills • Fluent in English (verbal and written) • Swedish, Dutch, German and/or French language skills would be considered a plus • Clear communicator with professional presence, empathy and enthusiasm • Ability to lead through influence and trust • Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment • Technically literate and familiar with customer engagement technologies, best practices and trends • Previous experience within ERP, HCM and/or financial planning software industries is a plus • Availability to travel as necessary, up to 20% • May require security clearance and background checks for customer projects and access to sensitive customer data • Must comply with applicable right-to-work and local legal requirements

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives including Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all