Product Success Partner

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Partner with CSMs to shape and evolve customer Success Plans, linking business goals to product adoption and measurable value. • Use deep product knowledge to identify adoption gaps, optimisation opportunities, and best-practice pathways across Unit4 solutions • Guide customers towards scalable, future-ready ways of working by promoting standard functionality and reducing unnecessary complexity. • Support Value Enhancement Services by triaging customer needs and aligning them to outcome-based packages or analysis paths. • Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous improvement

🎯 Requirements

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of U4ERP • Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles • Strong ability to translate product capabilities into business value and guide customers towards measurable outcomes • Confidence in working with customers on adoption, optimisation, and value realisation • Ability to turn ambiguous customer needs into clear recommendations, practical actions, and next steps • Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit is a strong advantage, along with an understanding of SQL and data • Strong stakeholder management and communication skills, with the ability to collaborate effectively across customers, CSMs, Product, Engineering, Support, and consulting teams • A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement

🏖️ Benefits

• Flexible Leave • Paid Time Off • Remote working opportunities • Global Wellbeing Days