Product Success Partner

🕒 July 16

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Partner with CSMs to shape and evolve customer Success Plans • Use deep product knowledge to identify adoption gaps and optimisation opportunities • Guide customers towards scalable, future-ready ways of working • Support Value Enhancement Services by triaging customer needs • Bring the voice of the customer back into Product, Engineering, and Customer Experience teams

🎯 Requirements

• Minimum of 4 years of experience as technical customer support or technical consultant in the area of ERP • Experience in Customer Success, consulting, implementation, or enterprise SaaS/ERP roles • Strong ability to translate product capabilities into business value • Confidence in working with customers on adoption, optimisation, and value realisation • Ability to turn ambiguous customer needs into clear recommendations • Knowledge of ERPx and related domains such as reporting, configuration, extensibility, APIs, and Extension Kit is a strong advantage • Understanding of SQL and data • Strong stakeholder management and communication skills • A proactive, consultative mindset with a strong focus on customer value, best practice, and continuous improvement

🏖️ Benefits

• Health insurance • Flexible Leave • Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Commitment to sustainability • Safe and inclusive working environment