Senior Application Support Consultant

🔥 50 minutes ago

🌐 Netherlands, Sweden – Remote

🇳🇱 Netherlands – Remote 🇸🇪 Sweden – Remote

💵 kr542.9k - kr585.7k / year

⏰ Full Time

🟠 Senior

💼 Consultant

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Manage and resolve daily incoming customer support cases across EMEA and UK regions • Act as a subject matter expert for complex issues and escalations • Guide and mentor team members • Deliver training sessions and support knowledge development • Own escalation management and ensure timely, effective resolution • Cover first-line and advanced support responsibilities within a flat team structure • Balance operational support with mentoring and process improvement • Contribute to special projects and process improvements • Work across Unit4 ERP and ERPx through a rotation programme

🎯 Requirements

• Proven experience with Unit4 ERP/x (essential) • Strong knowledge of the Financial/Logistics module • Basic SQL skills (querying, troubleshooting) • Strong English communication skills (written and verbal) • Ability to manage standard support cases and complex escalations • Occasional travel to customer sites where required • Fluent/Native Swedish language • Advanced SQL knowledge (nice-to-have) • Experience mentoring or coaching colleagues (nice-to-have) • Training delivery experience (nice-to-have) • Previous experience handling escalations in a support environment (nice-to-have) • Security clearance/background checks may be required for customer projects and access to sensitive customer data

🏖️ Benefits

• Flexible Leave Paid Time Off policy • Remote working opportunities • Global Wellbeing Days • Growth opportunities • Tools and guidance for professional development • Talented colleagues, role models and mentors • Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme • Safe and inclusive working environment • Employee Resource Groups open to all