Service Delivery Manager, Swedish Speaking

Job not on LinkedIn

🔥 4 minutes ago

🇪🇸 Spain – Remote

💵 €3.9k - €53.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Unit4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Unit4 is a company that develops and delivers cloud-based enterprise software solutions focused on ERP, HCM, FP&A, Financial Management, and S2C. The solutions are designed to enhance productivity and collaboration within organizations, specifically tailored for people-centered and service-focused institutions like Professional Services, Public Sector, Nonprofit, and Higher Education. Unit4's platform integrates AI to optimize operations across finance, HR, and project management, aiming to improve user experience and organizational agility. Their solutions cater to roles such as CFOs, CHROs, and CIOs, providing them with the tools to drive strategic outcomes, performance, and adaptability within their organizations.

📋 Description

• Own the operational service relationship for an assigned portfolio of customers • Act as the primary point of contact for service delivery, governance and operational escalations • Ensure effective delivery of recurring services in line with agreed service scope, SLAs, KPIs and customer commitments • Lead service governance and operational service reviews • Monitor service performance, customer satisfaction, consumption, case health and operational customer signals • Identify, manage and escalate service delivery and customer-retention risks • Collaborate across Delivery, Support, Cloud Operations, Customer Success, Product, Consulting and Account Management • Maintain oversight of contracted service scope, consumption, service commitments and operational delivery milestones • Connect service delivery with customer outcomes and provide operational insight supporting Customer Success • Identify service needs, gaps and potential growth opportunities • Maintain accurate service records, governance documentation, risks, actions, consumption information and reporting • Coordinate service delivery across internal teams, ensuring effective handovers and clear ownership • Support retention and renewal readiness by monitoring service satisfaction and performance • Maintain commercial awareness of service engagements, including contracted scope, consumption, points redemption and delivery risks • Support compliance with contractual commitments, governance requirements and company policies • Drive continuous improvement using service data, customer feedback, case trends and operational insights • Share knowledge, best practices and customer insights across the Recurring Services organisation

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 5+ years of experience in Service Delivery, Customer Success, Managed Services, Consulting, or Enterprise Software • Proven ability to manage strategic customer relationships and executive stakeholders • Strong understanding of SaaS, Cloud, Managed Services, and recurring revenue business models • Experience managing multiple customer engagements simultaneously • Excellent communication, stakeholder management, and influencing skills • Fluent in Swedish and English, with excellent verbal and written communication skills in both languages • Commercial awareness with experience of renewals, contracts, service consumption, and revenue retention • Ability to identify and manage customer, delivery, and commercial risks • Experience working across Sales, Support, Product, Consulting, and Delivery teams • Proven track record of managing escalations and driving successful customer outcomes • Strong analytical, organizational, and planning skills • Experience with ERP, enterprise software, or cloud applications preferred • International customer experience is an advantage • Customer-first mindset focused on value realization and long-term partnership • Strong relationship-building and stakeholder management capabilities • Commercially aware with a focus on retention, adoption, and recurring revenue growth • Comfortable working through organizational change and transformation initiatives • Passionate about improving customer experiences and driving successful outcomes • Known as a trusted advisor who balances customer advocacy with business priorities • Continuously seeks best practices and opportunities to improve service delivery and customer success

🏖️ Benefits

• Employees can work remotely • Unlimited vacation policy • Freedom and autonomy to be successful • Personal and professional growth opportunities • Challenging international environment • Enthusiastic colleagues who learn from each other