Customer Service Engineer

🔥 1 hour ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

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United Imaging Healthcare

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🔧 Hardware

🏭 Manufacturing

💰 $503.5M Series A on 2017-10

Healthcare • Hardware • Manufacturing

United Imaging Healthcare is a Shanghai-based medical imaging company that designs, manufactures and sells advanced diagnostic and therapeutic imaging systems, software, and related services. Its product portfolio includes molecular imaging (PET, PET/CT, PET/MR), magnetic resonance imaging (including high-field and ultra-wide-bore MR), computed tomography, digital radiography, angiography, mammography, mobile C-arm systems, and radiotherapy equipment. The company also offers medical imaging IT/software (uOmnispace, uOmniscan), cybersecurity services, and global service/support, and operates large-scale manufacturing facilities (described as a "mega factory"). United Imaging collaborates with academic institutions on clinical and research applications (for example its total-body uEXPLORER PET-CT and 5. 0T MR systems).

📋 Description

• Install UIH diagnostic imaging equipment within a designated product range at customer sites • Work with regional and headquarters Customer Care Centers to perform troubleshooting, maintenance, and updates of designated product modalities under supervision • Attend service training courses and work toward completion of the UIH Professional Certificate • Provide technical assistance and support to customers • Escalate appropriately when customer satisfaction is compromised • Ensure contractual obligations are met • Perform other tasks assigned by supervisors

🎯 Requirements

• Technical associate’s degree or above • Familiarity with the principles and structure of diagnostic imaging equipment (DR/CT/MR/PET, etc.) • Good IT, Microsoft Office, and networking infrastructure skills • Ability to find and troubleshoot faults in the field • Strong communication and coordination skills • Good customer-oriented service manner • Excellent team cooperation spirit • Flexible approach to work, travel, and unsociable hours • Valid driving license and good driving record • Competence in system installation • Competence in system configuration and debugging • Competence in troubleshooting • Competence in replacement of spare parts • Competence in on-site training

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