Enterprise Customer Success Manager

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🕒 June 29

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Unlayer (YC W22)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

💰 Seed Round on 2022-04

SaaS • Enterprise • Artificial Intelligence

Unlayer is a company that provides embeddable content creation tools primarily for SaaS platforms. Their suite of drag-and-drop builders includes email, popup, page, and document builders, enabling users to create high-quality, cross-compatible emails, professional landing pages, captivating popups, and more without writing any code. Unlayer offers a library of over 1800 pre-designed email templates suitable for various industries, and their tools are optimized for a seamless user experience across mobile and desktop platforms. They provide a robust platform that integrates easily with websites, CRMs, and ESPs, offering customizability and white-labeling options. Unlayer is trusted by over 1000 SaaS brands globally, providing essential resources, support, and enterprise-level solutions to enhance user engagement and save on development and maintenance costs. Their tools feature real-time collaboration, AI-driven text and image creation, and are continuously updated to maintain competitiveness in the market.

📋 Description

• Manage the entire customer lifecycle from onboarding to growth for Unlayer’s high touch customers • Act as the primary point of contact for Unlayer’s clients and serve as trusted consultant to optimize and expand value delivered through Unlayer products and services • Meet and engage with customers on a regular basis sharing product updates, handling renewals and answering general questions • Apply in depth knowledge of the customer’s business, the Unlayer product and technical expertise to drive and increase adoption • Serve as the voice of the customer to address feedback and share across internal teams • Identify, develop and implement repeatable processes across portfolio of customers to maximize product adoption and achievement of customer’s business objectives

🎯 Requirements

• Bachelor's degree in a relevant field or equivalent practical experience • Proven experience in a technical customer success and/or account management role • Exceptional communication and interpersonal skills • Proven ability to manage and grow customer accounts • Customer focused with a passion for ensuring customer success • Understanding of HTML, CSS, Javascript & SDK is a must • Understanding of Vanilla JS, Vue, Angular and React a plus • Must be able to work between East Coast