Strategic Customer Success Manager – Enterprise

🕒 June 29

🐊 Florida, Illinois, +5 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $125k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Shopmonkey

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

B2B • Automotive • SaaS

Shopmonkey is a comprehensive shop management software designed to help auto repair and service shops run more efficiently and grow their business. The platform offers a wide range of features including estimates, customer communication, inventory management, workflow organization, team management, reporting, and payment processing. Shopmonkey also includes a marketing suite and integrates with popular tools like QuickBooks and CARFAX. It's a cloud-based, all-in-one solution tailored specifically for various automotive service types such as auto repair, tire shops, quick lube, truck repair, and more. With its user-friendly interface and robust support, Shopmonkey aims to streamline operations and boost profitability for shops of all sizes.

📋 Description

• Develop relationships with strategic customers, understand how their shops run, and what makes their business successful • Manage and check in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings • Using Data to Drive depth within your book of business, make strategic recommendations, and a cadence of QBRs • Become a trusted advisor and advocate for customers’ stakeholders and executives • Managing the payments/billing and administration side of your Book of Business • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintaining NRR • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness • Become the voice of the customer, and represent customer use cases internally • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

🎯 Requirements

• Have 4+ years of experience in a Customer Success Or Customer Experience role within SaaS • Ability to project manage and execute tasks at an executive level • Team player willing to pick up and help others achieve shared goals • Ability to use Success and Revenue tooling (i.e., Salesforce, Tableau, etc) • Have a high EQ and demonstrable empathy. You are relentlessly customer-focused • Adapt while in an ever-growing team and customer base • Data-driven decision maker and results • Balance between thinking strategically with exceptional attention to detail and execution • Are self-directed, highly motivated to succeed, and maintain an “always learning” posture • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes • Automotive Industry Experience is a Plus

🏖️ Benefits

• $20 phone/internet monthly reimbursements • Virtual activities and in-person meet-ups • Laptop and super rad swag provided • Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date • Short term and long term disability • Employee assistance program • Reimbursement for a personal health and wellness membership • Generous parental leave • 401(k) available upon hire • 11 paid holidays • Flexible time off - take the time off you need! • Matching donations for approved charitable organizations • Group volunteer efforts