Customer Success Lead

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XYZ Reality

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🥽 AR/VR

☁️ SaaS

🤝 B2B

AR/VR • SaaS • B2B

<XYZ Reality> is a construction-technology company offering an engineering-grade augmented reality (AR) SaaS platform that brings building information modeling (BIM) onsite for real-time quality control, progress tracking, set-out/installation and project controls. The platform provides objective, millimeter-accurate validation, clash detection, and unified project data to help owners, general contractors and specialty contractors reduce rework, accelerate delivery, and de-risk mission-critical projects such as data centers, pharmaceutical facilities, airports and offsite prefabrication. XYZ Reality combines AR hardware/software workflows, expert deployment services, and integrations to deliver actionable insights across construction portfolios.

📋 Description

• Own the client relationship across your accounts — acting as the primary point of contact from onboarding through to long-term adoption, ensuring clients consistently feel the value of the XYZ platform and services. • Bridge the gap between field teams and client stakeholders — translating on-site performance and delivery data into meaningful conversations at every level, from site engineers to C-Suite. • Drive platform adoption and client engagement — identifying barriers, implementing structured improvement plans, and ensuring project teams are getting the maximum benefit from the XYZ service. • Build and grow a high-performing Customer Success team — developing individuals, establishing best practices, and creating a culture of client obsession as the function scales rapidly. • Partner with Commercial teams to support account retention and expansion — leveraging proven delivery performance and strong relationships to unlock growth within existing clients. • Feed client insight back into the business — translating real-world construction challenges and adoption patterns into actionable intelligence for Product, Operations, and Leadership teams.

🎯 Requirements

• 10+ years of hands-on construction delivery experience on major programmes (£/$/€100Ms to BNs) — Data Centre, Pharmaceutical, large infrastructure, or equivalent mission-critical environments. • Proven ability to operate credibly across all levels of a construction organisation — from boots-on-the-ground site teams to C-Suite directors — with the chameleon quality to be "one of us" in any room. • Track record of senior client-facing work, including presenting to and influencing executive stakeholders, managing complex relationships, and driving measurable outcomes. • Genuine passion for improving the construction industry — not just professionally curious, but personally driven to be part of the change.

🏖️ Benefits

• 15 days PTO + public holidays • Private healthcare including vision & dental • Christmas shutdown days on top of leave allowance (2–4 per year usually) • Hybrid working • Biannual salary reviews • Employee referral scheme • Make a real-world impact of revolutionising the construction industry