Patient Account Representative

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August 10

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Virtual Rockstar Careers

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Healthcare Insurance • Recruitment • SaaS

Virtual Rockstar Careers is a company dedicated to supporting the physical therapy community by providing specialized services such as hiring virtual assistants, physical therapists, and training clinical directors. They focus on empowering practices through education, consulting, and efficient staffing solutions to help clinics thrive while improving patient care and increasing operational efficiency.

51 - 200 employees

⚕️ Healthcare Insurance

🎯 Recruiter

☁️ SaaS

📋 Description

• Make outbound collection calls to patients regarding outstanding balances in a professional and empathetic manner. • Provide clear and accurate explanations of patient statements, insurance payments, and balances. • Document all interactions and updates in the EMR and billing systems. • Respond to patient inquiries via phone, email, or fax in a timely and courteous way. • Collaborate with internal billing and administrative teams to resolve account discrepancies. • Follow established protocols for payment arrangements and escalation of unresolved accounts. • Maintain strict confidentiality of patient information and comply with HIPAA regulations.

🎯 Requirements

• 1–2 years of experience in medical billing, patient accounts, or healthcare collections. • Strong communication skills — able to handle sensitive financial discussions with empathy and professionalism. • High attention to detail and accuracy in data entry and account reconciliation. • Tech-savvy, comfortable working with multiple digital platforms. • Self-motivated and accountable, with a strong sense of integrity. • Thrives in a remote, team-oriented environment that emphasizes clear communication and mutual support.

🏖️ Benefits

• Competitive salary commensurate with experience. • Opportunities for professional development and growth. • Work in a dynamic and supportive team environment. • Make a meaningful impact by helping to build and strengthen families across the globe.