Senior Manager, Client Experience – Integrated Marketing

🕒 March 5

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Unlock Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • Marketing • SaaS

Unlock Health is a full-service agency dedicated to driving sustainable growth for healthcare organizations. By integrating marketing, technology, and revenue strategy, Unlock Health helps connect consumers with care, enhancing lives and supporting healthcare organizations in their growth goals. The company specializes in managed care consulting, media and advertising strategy and planning, digital marketing, and brand consulting. Unlock Health is recognized for its creative and data-driven approach, offering advanced analytics and a technology platform to guide healthcare marketing initiatives and optimize payor strategies. The agency has built partnerships with leading health systems, behavioral health providers, and specialty care organizations, earning accolades such as the Modern Healthcare Best in Business award for Marketing and Public Relations.

📋 Description

• Manage client relationships by supporting the day-to-day activities of multiple accounts • Leads projects to completion while adhering to best practices and cross functional solutions • Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards • Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones • Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs • Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives • Manage clients’ budget and work with senior team members to understand revenue goals and forecasting • Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk • Oversees the growth and development of a junior account team member • Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

🎯 Requirements

• Bachelor’s degree in business, marketing, or related field • 5+ years’ experience in account management, client services or related field • Website (specifically WordPress) & SEO/SEM campaign management experience • Healthcare and/or Behavorial Health industry experience a plus • Strong client presentation & interpersonal team skills • Excellent communication, interpersonal, and problem-solving skills • Demonstrated ability to deliver results and exceed expectations.

🏖️ Benefits

• Competitive Salary • Health, Dental and Vision benefit packages to fit all types of lifestyles • Life, Short- and Long-Term Disability Insurance paid 100% by the company • FSA / HSA Options • 401(K) with a generous company match program • Flexible Paid Time Off (aka- unlimited) • Paid Parental Leave • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice) • Employee Referral Program