Vendor Management Program Manager – Home Lending

October 31

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Upstart

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Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluation. We’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.

1001 - 5000 employees

📋 Description

• Design and manage the vendor management framework for Home Lending • Oversee vendor performance and governance by defining metrics, scorecards, and review cadences • Develop and lead robust quality control function to ensure process accuracy, compliance, and operational excellence • Create and deliver training programs that upskill internal teams on vendor processes and best practices • Identify and mitigate vendor risk related to cost, performance, and compliance • Partner across Product, Legal & Compliance, Finance and other teams to align vendor activities with business goals • Continuously improve vendor operations through data analysis and structured process enhancements

🎯 Requirements

• Minimum 5 years of experience in an Operations Vendor Management position within a financial institution or fintech • Strong analytical and data-driven decision-making skills • Proven track record of process improvements, problem solving and effective task prioritization • Excellent communication and stakeholder management skills • Experience in Home Lending vendor partnerships (preferred) • Understanding of complex or securitized asset products (preferred) • Experience establishing vendor governance processes or performance frameworks (preferred)

🏖️ Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices