Senior Customer Success Manager – ES, EN, FR

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Urbantz

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

📣 Marketing

🍽️ Food & Beverage

💰 Series A on 2020-03

Logistics • Marketing • Food & Beverage

Urbantz is a comprehensive transport management platform designed to optimize delivery operations at scale. It offers dynamic route planning, delivery management, and multi-carrier management to enhance the efficiency of last-mile delivery. Urbantz provides real-time delivery slots, insights, and proof of delivery features to improve recipient experiences and reduce failed deliveries. The platform supports various use cases including express deliveries, grocery and food transport, big and bulky items, and click and collect options. Urbantz aims to create sustainable delivery experiences with configurable workflows that integrate seamlessly with existing eCommerce platforms and systems.

📋 Description

• Take ownership of a customer portfolio and maximize their platform engagement and satisfaction. • Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets. • Proactively monitor and analyze customer needs & KPIs to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features. • Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting (tools used e.g.: VisualStudio Code, Postman). • Bring the voice of the customer to internal discussions. • Help with product feature validation and roll-out.

🎯 Requirements

• 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar. • Perfectly fluent in Spanish, French and English. • Outstanding customer management skills. • Substantial experience in SaaS and understanding of IT solutions / API integrations. • Executive presence in front of senior stakeholders. • Exceptional communication capabilities.

🏖️ Benefits

• Work where you choose: our fancy offices in the center of Brussels, your spare bedroom, a cabin in the woods… you decide. • Autonomy to define and navigate your own path to success. • A competitive salary, the right tools, and a range of fringe benefits depending on your country's location. • An incredibly diverse international team and a company culture that encourages freedom, creativity, and collaboration. • Opportunities to grow your expertise through training, workshops, and conferences. • Team meetups in Brussels, and an annual offsite somewhere sunny.