Retail IT Support Analyst

🔥 4 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

WebsiteLinkedInAll Job Openings

10,000+ employees

👥 B2C

🛒 Retail

👗 Fashion

B2C • Retail • Fashion

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) is a leading lifestyle products and services company that operates a diverse portfolio of global consumer brands. The company focuses on retailing clothing, accessories, and home goods through its various brands, which include Urban Outfitters, Anthropologie, Free People, and Nuuly. URBN is committed to responsible sourcing and creating an inclusive environment, reflecting its dedication to social impact and customer engagement.

📋 Description

• Act as the primary point of contact for incoming store tickets and phone calls • Perform initial troubleshooting to resolve issues or escalate • Prioritize and take ownership of high-impact, time-sensitive issues • Maintain clear, accurate, and timely documentation on all assigned tickets • Actively monitor support channels for outages and impacts • Identify issue patterns and escalate trends • Contribute insights to the team’s knowledge base • Maintain professional communication with store teams

🎯 Requirements

• Solid understanding of Windows operating systems • Basic networking skills • Experience with IT ticketing systems and issue tracking software preferred • Excellent written and verbal communication skills • Strong analytical problem-solving skills • High adaptability in a fast-paced support environment • Team-first mentality • Strong sense of ownership and pride in driving issues to resolution.

🏖️ Benefits

• medical • dental • vision • PTO • generous employee discounts • retirement savings and much more!