National Account Coordinator – Insurer Management Services

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3 days ago

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Puppy Dreams

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Cybersecurity • Enterprise • B2B

Puppy Dreams is a cybersecurity company that focuses on protecting enterprise users from targeted phishing emails and other cybersecurity threats. By utilizing advanced threat protection technologies, Puppy Dreams ensures that users can safely navigate the web, blocking access to malicious sites and redirecting them to secure destinations, thus enhancing their online safety and security.

1 - 10 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

📋 Description

• Provide administrative support to Adjusters and external client service groups across internal and client systems, including internal platforms - Claimspace and Workorder System. • Triaging new claims with accuracy and attention to detail. • Daily processing and completion of payments and reserve changes on all delegated authority claims. • Manage vendor submissions on behalf of Adjusters using XactAnalysis, Audatex, and Mitchell. • Submit denials, manage coverage concerns, and oversee over-authority files, ensuring ClaimsPro files are current. • Performed data integrity tasks, including clear documentation and thorough file reviews. • Addressing inquiries from internal teams and external customers in a professional and timely manner. • Manually open new claims and complete closure procedures. • Providing accurate declaration pages and policy wordings as needed. • Maintaining cross-training on multiple client accounts and staying current with processes and guidelines. • Participating in projects and special assignments as needed. • Supporting rotational after-hours claims watch when required (on-call availability until 8 PM EST).

🎯 Requirements

• University degree/college diploma preferred or equivalent business experience. • Post-secondary education. • Bilingual in both French and English is an asset. • Insurance industry experience/exposure preferred. • Previous experience/exposure to desktop adjusting an asset. • 1 to 3 years’ experience in a customer service/support role required. • Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint). • Strong computer skills with an aptitude/ability to learn new software/databases.

🏖️ Benefits

• Remote work environment – anywhere in Canada. • Positive and collaborative team dynamics. • All prospective employees are required to successfully pass a background check. • Must be available to be on-call until 8:00 PM EST on a rotational basis.