Cloud Services Admin

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US Signal

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

📡 Telecommunications

🤝 B2B

🏢 Enterprise

Telecommunications • B2B • Enterprise

US Signal is a provider of secure, high-performance IT infrastructure and managed services for businesses, combining cloud solutions, colocation, connectivity, and professional/managed services with a nationwide data center footprint. The company helps organizations with cloud repatriation, edge colocation, network and ransomware protection, cost optimization, and hardware resale, serving industries such as government, education, financial services, healthcare, manufacturing, and transportation.

📋 Description

• Serve as the escalation point for Tier 2 issues, working independently to resolve complex technical problems -- including backup failures, replication errors, and recovery scenarios. • Administer and troubleshoot data protection platforms (Commvault, Zerto, Acronis, Cohesity, or similar), ensuring customer environments meet their RTO/RPO requirements. • Support customers through DR events, including failover execution, validation testing, and post-recovery documentation. • Mentor Support Agents by providing guidance and skill development, with emphasis on data protection workflows and escalation best practices. • Handle overflow customer calls as a subject matter expert, ensuring accurate and thorough trouble ticket documentation. • Participate in special projects and assignments as directed by leadership.

🎯 Requirements

• Administrative experience in 2 or more of the following technology areas: Data Protection: Commvault, Zerto, Acronis, Cohesity, or comparable backup/DR platforms -- including policy configuration, job monitoring, troubleshooting, and recovery execution • Operating Systems: Windows Server, Linux (Red Hat, Oracle Linux, Ubuntu, etc.) • Hypervisors: Nutanix AHV, VMware ESXi, KVM • Public Cloud: Microsoft Azure, Amazon Web Services, Google Cloud • Tools: Monitoring or security platforms • Demonstrated experience with backup architecture, replication strategies, and disaster recovery planning or execution • Availability for after-hours support and on-call rotation • Experience in a data center, service provider, or telecom environment • Certifications in Data Protection, Disaster Recovery, Cloud, Storage, or VDI strongly preferred (Zerto ZTCP, Commvault Certified Professional, or equivalent)

🏖️ Benefits

• Generous paid time off policy, including vacation, and 10 paid holidays • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care • 401(k) retirement plan with a generous contribution • Group Term Life Insurance covered 100% by employer • Wellness incentive to promote overall employee well-being • Paid volunteer time • Business casual dress code