Call Center Customer Service Professional

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🔥 15 hours ago

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USAble Life

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

USAble Life is a U. S. -based insurance company that provides group and supplemental life and disability insurance products for employers, brokers, individuals, and families. The company offers group term life, accidental death and dismemberment (AD&D), long- and short-term disability, paid family and medical leave, and supplemental accident, critical illness, and hospital indemnity plans, and it provides online enrollment and claims tools (AccessAble) to support benefits administrators and members.

📋 Description

• Answer a high volume of calls related to complex and sensitive insurance benefits and claims issues • Communicate professionally and empathetically to make it easy for members and employers to understand and access their insurance • Exhibit commitment to providing peace of mind • Review and proficiently explain coverage provisions, claims statuses, and claims decisions • Respond to questions from members, employers, and brokers regarding claims, policies, and billing requests • Maintain well written notes on all service interactions in a Customer Management System (Salesforce)

🎯 Requirements

• High school diploma or GED • 3 years working in a professional, customer facing role either on the phone or in person • Outstanding communication skills with the ability to express verbal and written information clearly and professionally • Ability to maintain reliable high‑speed internet service • Ability to maintain a dedicated, distraction‑free workspace • Experience working in a high volume call center environment is required • Strong critical thinking and complex problem-solving skills • Demonstrate strong troubleshooting skills • Knowledge of MS Office including Word, Excel, and Outlook • Experience working in Life, Health, or Supplemental Insurance is preferred • Bilingual in English and Spanish is a plus

🏖️ Benefits

• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution in 31 days or less • 401(k) with up to a 6% match that is fully vested from day one • 18 Days of PTO (prorated in 2026) plus 11 paid holidays • Yearly performance bonus potential of $2,700 • Remote opportunity with company-provided equipment • Paid 6 week training • Tuition Reimbursement • Wellness Program • Employee Resource Groups