Damage Prevention Specialist

Job not on LinkedIn

🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🎪 Events

🚫👨‍🎓 No degree required

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Underground Service Alert of Northern California & Nevada

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

🏛️ Government

📋 Compliance

Government • Compliance • Safety

Underground Service Alert of Northern California & Nevada is a nonprofit organization that provides a vital service in the field of underground utility safety. Established in 1976, USA North 811 acts as a central communication hub for excavation requests, ensuring that excavators can safely locate underground utilities before digging. By facilitating connections between excavators and utility operators, USA North 811 aims to prevent damage to underground infrastructure and promote public safety across Northern and Central California and the state of Nevada.

📋 Description

• Answer high volume incoming calls and process underground utility location requests using GIS based software • Listen effectively to obtain relevant and detailed customer information and accurately record info • Use interpersonal and communication skills to assist customers and connect them to organizational resources, as needed • Acknowledge any customer concerns by being courteous, empathetic, and professional at all times

🎯 Requirements

• 2 or more years of work experience in a customer service position with direct customer contact either in-person, phone, and by email in a high-paced, structured environment • Ability to type 40+ words per minute • Must possess a High School Diploma, GED, or equivalent • Must be 18+ years of age • Excellent communication and customer service skills • Ability to work flexible schedules • Previous experience in call center environment (desired) • Familiarity with digital mapping systems (e.g. google maps, etc.) (desired)

🏖️ Benefits

• Employer paid medical, dental, and vision • Health Savings Account with employer contributions • 10% profit share • 25% 401k employer match on up to 5% of compensation • 10 paid vacation days and 10 paid sick days per year • 9 paid holidays • Life insurance • Remote work