Mortgage Operations Supervisor

🔥 12 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $30 - $37 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions • Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met • Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues • Communicates new policies, procedures, and products to staff • Maintains a high level of customer service both internally and externally • Provides ongoing training, coaching, motivating, and team building of support staff • Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff • Approves employee time records, work assignments, vacations, sick pay, etc.

🎯 Requirements

• Bachelor’s degree, or equivalent work experience • Typically four or more years of relevant experience • Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices • Strong decision-making, analytical and problem-solving skills • Good organizational and project management skills • Ability to manage multiple tasks/projects and deadlines simultaneously • Basic knowledge of human resources policies and programs • Effective interpersonal skills • Ability to thrive in a team environment and effectively lead individuals

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law