Partner Integration Technical Support Representative – 3rd Shift

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🌾 North Dakota, Wisconsin – Remote

🌾 North Dakota – Remote 🧀 Wisconsin – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1863

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

U. S. Bank is a major financial services institution headquartered in the United States, providing a wide range of banking and financial products to individuals and businesses. The bank offers services in retail banking, corporate banking, wealth management, credit underwriting, and investment management. With a commitment to diversity, equity, and inclusion, U. S. Bank emphasizes the importance of culture and values, offering career growth opportunities and supporting the health and wellness of its employees. U. S. Bank engages with communities and provides educational resources to enhance financial literacy. As a member of the FDIC, it ensures the security of its deposit products, although investment and insurance products are not FDIC insured and may lose value.

📋 Description

• Provide front‑line, always‑on (24x7x365) technical support for high‑visibility partners • Serve as the primary point of contact for technical issue intake, triage, communication, and resolution • Document and prioritize incoming issues • Follow defined escalation and troubleshooting procedures • Collaborate closely with Technology, Client Services, and Partner Integration teams to drive timely resolution • Maintain operational continuity, meeting contractual obligations, and delivering an exceptional partner support experience

🎯 Requirements

• High school diploma or equivalent • Typically five or more years of customer service experience • Skilled in basic technical troubleshooting and system maintenance • Prior call center experience • Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote • Effective verbal, written, and interpersonal communication skills • Proven customer service/relations skills • Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy • Thorough knowledge of all relevant operational processes and procedures and company products and services • Proficient in and able to navigate all relevant computer systems • Ability to perform interest calculations and account adjustments • Strong analytical and problem-solving skills • Ability to manage multiple tasks/projects and deadlines simultaneously

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law