Customer Success Manager

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September 21

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Uscreen

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SaaS • Media • eCommerce

Uscreen is a platform that allows creators to monetize their video content by building membership communities and streaming platforms. It provides tools for launching mobile and TV applications without coding, enabling live streaming, and offering a user-friendly video experience. Uscreen supports a wide range of users including educational creators, fitness instructors, media companies, event broadcasters, YouTubers, and influencers. The platform includes features for community engagement, detailed analytics, and tools for managing memberships and monetization strategies. It is designed to help creators grow their businesses by turning video content into a profitable subscription service.

51 - 200 employees

Founded 2014

☁️ SaaS

📱 Media

🛍️ eCommerce

📋 Description

• Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises. • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI • Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption • Expand current customer accounts through upsell opportunities of products and services • Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability • Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn • Become an industry expert by continuously seeking out and learning industry trends and best practices • Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption • Provide customers with marketing, industry and platform best practices • Connect customers with ecosystem partners (i.e. software, agencies, production) • Mitigate churn by proactively addressing leading indicators • Maintain and update an accurate log of activity in our CRM system • Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience • Preemptively spot patterns to improve usage and adoption

🎯 Requirements

• 3+ years of Customer Success and/or Account Management, preferably in SaaS • Excellent communication, presentation, written, negotiation and listening skills • Demonstrated interest in the SaaS, online video, and influencer industries • Growth mindset and a positive attitude • Ability to organize and prioritize time and tasks • Strong interpersonal skills to successfully communicate and negotiate with internal and external customers • Graduate of a four-year university or equivalent professional experience

🏖️ Benefits

• Competitive salary, bonus, and equity • Clear path for career growth • Remote-first work with a stable home base • Unlimited PTO and flexible parental leave • Full health, dental, and vision coverage • 401(k) plan with company match • Monthly stipends for home office or coworking space