Customer Success Intern – CS

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Nola

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Food Service

Nola is a revolutionary ecosystem that automates restaurant operations, reduces costs, and increases sales. Designed specifically for food service businesses, Nola provides an all-in-one platform that manages sales, inventory, finances, and team performance, acting like a digital co-pilot that works around the clock to boost profits. With features such as real-time financial insights, automatic inventory control, and training modules, Nola empowers restaurant operators to minimize waste and enhance profitability while focusing on growth.

📋 Description

• Build and align implementation schedule for new clients. • Follow up on the implementation process with new clients. • Perform setup/configuration of the new system. • Lead the implementation and onboarding process. • Present and guide new clients on using the platform. • Respond to and resolve technical support tickets. • Collaborate with related teams on client issues (ensure resolution). • Facilitate technical problem resolution in case of bugs (create tasks). • Advise clients and keep them informed about progress and resolutions. • Create support materials based on support needs. • Monitor customer satisfaction metrics (quantitative and qualitative). • Develop and maintain client relationships. • Create materials/communications for new feature launches. • Develop trainings and user guides for features. • Identify product improvements and report them to the team.

🎯 Requirements

• Availability to work on weekends. • Basic technology tools (Excel, ChatGPT, automation tools). • Focus on quality and attention to detail. • Clear, didactic communication skills. • Proactivity and initiative. • Ability to solve problems effectively. • Quick learning ability. • Positive energy and strong interpersonal skills. • Plus: Previous experience in customer support and working on projects involving Artificial Intelligence.

🏖️ Benefits

• Cartão Caju: flexible R$600 monthly allowance that you can use however you like. • AI reimbursement: monthly reimbursement of up to R$200 for AI tools of your choice. • Totalpass: access to the Totalpass plan, including classes and gym access at partner facilities. • Remote First: work from anywhere in the world (literally!). • Birthday Day-Off: enjoy a day off to celebrate your birthday. • Paid time off: 30 days per year, accrued proportionally each month (starting from the first month).