Contact Centre Advisor

Job not on LinkedIn

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Utility Warehouse

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Utility Warehouse is a UK-based company offering bundled services including energy, broadband, and mobile to maximize customer savings. They provide incentives such as up to 10% cashback on spending and offer coverage for termination fees up to £400 when switching from other providers. Utility Warehouse promotes a streamlined billing system with a single bill for multiple services, intending to offer competitive prices compared to major suppliers. The company emphasizes excellent customer service and has received multiple industry awards. Customers can choose from various services and enjoy significant savings through their cashback scheme.

📋 Description

• Answer customer queries with the aim of sorting things out first time • Provide the best Customer Care experience to all customers • Achieve KPIs such as Average Call Handling time, Complaints %, Quality & Compliance, just to name a few! • Liaise with other departments to resolve queries effectively • Join team huddles

🎯 Requirements

• Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations? • Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing? • Are you a problem solver, who enjoys helping customers with their questions and concerns? • Can you remain calm under pressure and thrive in a fast-paced environment? • Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency? • Can you demonstrate patience, empathy, and possess emotional intelligence? • Can you demonstrate good timekeeping and commitment?

🏖️ Benefits

• £26,850 per annum plus a performance based bonus • Training: You'll need to be able to work full time for your first 8 weeks as we support you through your training programme (8.30am - 5.30pm) • 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm) • A full induction and all the kit you need to do your job • Discount on our services • Share options and Save As You Earn Scheme • A matched contribution pension scheme and life assurance up to 4x your salary. • Employee Assistance Programme including free counselling and legal advice • Free virtual GP service plus discounts on healthcare and medical cash plans • Enhanced family-friendly policies, designed to help you and your family thrive. • Lots of opportunities to have fun with your team throughout the year, virtually and in person. • You can also join our Belonging groups and help UW shape an even more inclusive future. • Ongoing learning, development and training to ensure you thrive in your role