Customer Service – UX Research Career Changer

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🕒 March 30

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UX Woman

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

👥 B2C

Education • B2C

UX Woman is an online education and career coaching community that helps career changers—especially women and underrepresented groups—break into and advance in UX/UI and product design. It offers self-paced and cohort-based programs (including a 7-month UX Design Accelerator), 1:1 mentorship and career coaching, portfolio and resume rewrite services, apprenticeships, job-search resources and a VIP jobs board, plus community channels (Slack, LinkedIn, Reddit) and events. UX Woman emphasizes practical, hands-on training, portfolio development, and tailored job-search support to help members land mid-to-senior UX roles at major companies.

📋 Description

• Build digital products and services 0-1 • Lead end-to-end design process for a startup idea or topic of your choice • Lead product scoping and feature scoping, as well as entire project management • Identify target market for product and position product for launch success • Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales • Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights • Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution • Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables • Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea • Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution • Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options • Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work.

🎯 Requirements

• Interested in creative tech career paths in UX research, UX design, product design or service design • Willing to commit 5-10 hours of work per week to complete program deliverables • Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules • Open to feedback from UX mentors and demonstrates a willingness to revise design work

🏖️ Benefits

• Free apprenticeship program • 1:1 mentorship throughout the program