Customer Service Representative

Job not on LinkedIn

🕒 March 31

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Vacations To Go

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🛍️ eCommerce

🛒 Retail

eCommerce • Travel • Retail

Vacations To Go is the largest cruise-selling company in the world, with a history dating back to 1984 and over 8 million satisfied customers. They specialize in helping travelers save on discount cruises from a variety of cruise lines, offering a range of services including last-minute deals and early bird promotions. Their renowned 90-Day Ticker provides a comprehensive list of upcoming cruise markdowns, making it easy for customers to find and book the best deals available.

📋 Description

• Prepare promotional material for your clients about the destination, weather, customs, special activities the clients should do, and more • We prove to the clients that we can provide more value for them than they can find booking it on their own. • Book all travel plans as needed for your clients -- Hotels, Resorts, Car Rentals, Airport transfers, Airfare, Cruises, Tours & Activities, Concert/Sporting Event/Theme Park tickets and more. • We also have access to vendors that deal in wholesale pricing to get even better deals for your clients that are not available to the general public. • Work closely with your clients to provide an exceptional travel package that meets their budgets and needs/desires. • By providing outstanding customer service before, during, and after their vacation, that ensures you will have that client for life. • By maintaining excellent client records, you will be able to assist repeat clients more easily. • Stay up to date on any new trends in travel industry. We have daily trainings on new products like resorts, cruise destinations, and even specials that aren't available to the general public.

🎯 Requirements

• Must be at least 18 years of age • Must have a smartphone, tablet and/or computer/laptop with strong internet access • Must be self-motivated, have a passion for helping others, and a strong desire to succeed • Open to and comfortable with various Social Media platforms • Must be comfortable working with minimal supervision • Must be able to effectively communicate with clients (sales, hospitality, or customer service background a plus but not required) • Detail oriented with good organizational skills • Must be willing to learn and be coachable

🏖️ Benefits

• 100% Remote • Travel Agent Certification • You will be licensed, bonded & insured with Errors & Omissions Insurance • 100% Flexible schedule • Set your own hours • 1 on 1 assistance and a Mentor • Direct access to hundreds of suppliers • Ability to become an Expert in Cruise Lines, Jamaica, Hawaii, Greece, and much more • Deeply discounted travel for yourself, including some free perks • Free 3-30 day Cruise after completing vendor training (must pay port taxes & fees)