Client Success Manager

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VALD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🎖️ Defense

💰 Venture Round on 2022-11

Healthcare • Consulting • Defense

VALD is a global technology company specializing in solutions for the musculoskeletal industry, serving over 5,000 organizations and more than 50,000 practitioners across over 100 countries. With a team of over 200 members from 30 countries, VALD provides technology for clinics, hospitals, outpatient centers, and military organizations, offering data-informed insights to health and performance professionals worldwide. VALD's solutions, which cater to diverse settings from elite sports to physical therapy clinics, enhance clinical reasoning and support human clinicians, helping them make more accurate and better-informed decisions. Founded in 2015 in Brisbane, Australia, VALD is known for its innovative technologies and client-centric approach that brings lab-based technology out into the field, supporting practitioners and their patients.

📋 Description

• Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully • Build strong relationships with clients through online methods and occasionally face-to-face • Identify client support needs and opportunities for growth • Deliver online client presentations using Microsoft Teams • Track and report regular activity using SaaS applications, including HubSpot, Microsoft Suite, and email • Manage multiple assignments and support requests simultaneously while working independently or with other team members • Support and educate clients on VALD systems and solutions • Become an expert on VALD systems • Work with internal and external stakeholders to implement systems and solutions • Travel for work as required

🎯 Requirements

• Must have used VALD Technology extensively in a current or previous role • Experience working in a clinical or high-performance setting • Physiotherapist, athletic trainer, exercise physiologist, or sports scientist background, or equivalent client-facing aptitude • Ability to understand and share the client’s perspective and challenges • Excellent grammar, spelling, proofreading, verbal, and written communication skills • Demonstrated ability to build positive relationships quickly • Ability to think outside the box to find appropriate solutions • Adaptable and willing to learn new skills and processes • Ability to become an expert on VALD systems • Ability to travel for work • Empathy • Attention to detail and commitment to quality control • Strong critical thinking, analytical, and strategic problem-solving skills • Highly organized with practical time-management skills • Prior experience using VALD systems • Successful applicants must pass acceptable identity and criminal record background checks

🏖️ Benefits

• Regular travel opportunities to get the entire VALD team together for your ongoing development • The latest equipment and remote setup to perform at your best • Opportunity to work in a company that is redefining allied healthcare • Learn from a range of high-performing individuals and teams across various disciplines • Be part of a down-to-earth, inclusive and vibrant team