Senior Program Manager, Digital Community

November 17

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Vanta

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Compliance • Security • SaaS

Vanta is a trust management platform that streamlines compliance workflows and enhances security programs for businesses. By leveraging automation, Vanta helps companies achieve and maintain compliance with frameworks like SOC 2, ISO 27001, and GDPR. It offers solutions for companies of all sizes, from startups to enterprises, ensuring security and compliance at scale. With integrations with over 375 tools, Vanta leverages AI to simplify tasks such as questionnaire automation and vendor risk management. Vanta empowers service providers and auditors to deliver efficient and satisfactory experiences, helping businesses build trust with their clients and partners.

201 - 500 employees

Founded 2018

📋 Compliance

🔐 Security

☁️ SaaS

💰 $40M Series B on 2022-10

📋 Description

• Develop and own Vanta’s Digital Community strategy and roadmap, aligning it to key business objectives like driving faster onboarding, product adoption, and higher Net Revenue Retention (NRR). • Independently run and scale global community programs in partnership with cross-functional teams, including onboarding cohorts, user group meetings, and live learning sessions. • Manage community technology, vendor relationships, and the roadmap to ensure optimal performance, engagement, and trust. • Partner with marketing to launch gamification and rewards to boost participation, and develop clear moderation and escalation playbooks for high-quality discussions. • Partner with Vanta Academy and Marketing to align educational content, webinars, blogs, and product updates within community channels & conversations. • Manage editorial calendars for community newsletters and top contributor spotlights, and optimize content discoverability through SEO and analytics. • Develop pathways for customer advocacy and recognition in partnership with Marketing (VIPs, CABs, and content contributors). • Track and report the measurable impact that community is having on onboarding pace, retention, NRR uplift to CS and cross functional leaders. • Set the benchmarks and report on Community health metrics such as engagement, deflection rates, and program CSAT. • Review key metrics monthly with CS and cross-functional leadership, making necessary adjustments to the Community roadmap based on performance.

🎯 Requirements

• 7+ years in community management or digital engagement roles in SaaS or B2B environments. • Proven success building and scaling customer communities that deliver measurable business outcomes. • Strong strategic and operational skills — comfortable owning vision and execution end-to-end. • Analytical mindset with experience using data to optimize engagement and retention. • Excellent collaboration and communication skills across Customer Success, Marketing, and Product. • Familiarity with community, event, or LMS platforms (API or automation experience a plus). • Passion for building authentic spaces where customers learn, connect, and grow.

🏖️ Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage • 16 weeks fully-paid parental Leave for all new parents • Health & wellness and remote workplace stipends • Family planning benefits through Carrot Fertility • 401(k) matching • Flexible work hours and location • Open PTO policy • 11 paid holidays in the US