Implementation Manager

🕒 March 27

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Vector

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

🤝 B2B

🚗 Transport

🔥 Funding within the last year

💰 Debt Financing - Vector on 2025-08

SaaS • B2B • Transport

Vector is a logistics workflow SaaS platform that digitizes and automates yard and facility operations for shippers, carriers, 3PLs and receivers. Its solutions include eBOL (electronic bill of lading), digital check-in, yard management, carrier document capture, OCR + AI imaging, rendition/billing, and integrations with major systems (SAP, Manhattan, Microsoft, E2Open). Vector focuses on improving yard productivity, reducing detention fees, automating gate processes, and providing real-time visibility across supply chains.

📋 Description

• Deliver excellence in Operational Engagement and day to day management on key facility accounts • Provide end user support, training, and change management on software app deployments • Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy • Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making • Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise • Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers

🎯 Requirements

• Experience / ability as a core customer facing member deploying SaaS / enterprise software on key accounts or initiatives • Demonstrated ability to run operational efforts and tactical meetings with minimal oversight • Comfortable with driving the process, raising flags or triaging when appropriate • Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments • Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills • Able to to travel up to 50% to customer locations • Drive for results and a 'whatever it takes' attitude • Ability to escalate issues using sound judgment and critical thinking abilities • Excellent written and verbal communication skills • Highly organized and detail oriented

🏖️ Benefits

• Employer-sponsored medical, dental, vision, 401K, life & disability insurance • Flexible paid time off and observed federal holidays • Stock options • Remote work • Parental leave of absence • Competitive stipend • Flat org structure, offering startup growth and learning paths