Medical Billing Collections Consultant

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Vector Outsourcing Solutions Philippines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Vector Outsourcing Solutions Philippines is a leading business process outsourcing (BPO) provider dedicated to enhancing the operational efficiency of its clients. With over 20 years of experience and a workforce of more than 300 employees, the company excels in delivering tailored outsourcing solutions, particularly to the healthcare sector, including services like medical billing and revenue cycle management. Vector Outsourcing focuses on optimizing client operations through technology and analytics, ensuring quality customer service, and reducing operational costs to foster growth for the businesses they support.

📋 Description

• Track and manage accounts receivable, keeping aging amounts within targeted levels • Check submitted claim statuses to ensure timely processing and payment • Resubmit claims for appeal and resolve payment delays • Prepare and send accurate patient statements • Conduct patient collection calls, address outstanding balances, and negotiate payment arrangements • Respond to patient and payer email and phone inquiries • Accept and accurately process patient phone payments and maintain records • Monitor denial trends and provide resolutions • Handle complex denials and appeals • Use collection strategies to optimize reimbursement on delinquent accounts • Follow team and client procedures, policies, and methodologies • Perform other related duties as assigned

🎯 Requirements

• At least 1 year of experience in a BPO or call center environment • Experience with phone collections, particularly on US accounts, desirable but not required • Previous Medical Billing or Medical Collections experience is a plus but not mandatory • Knowledge of the US healthcare system, including Medicare, Medicaid, commercial payers, and contracted networks, highly beneficial • Excellent verbal and written English communication skills • Open to a consultancy contract of at least 6 months • Ability to work from home with reliable internet and a backup connection

🏖️ Benefits

• Work from home / fully remote work • Company computer provided